Shipping policy
Xavleg™ Shipping Policy
Powered by Printify Premium — last updated 16 August 2025
1. Fulfilment Speed
Every item is printed on-demand by the Printify Premium network of global print partners.
-
Production time: 2 – 7 business days.
-
We route your order to the facility closest to your lair to slash transit time and reduce carbon footprint.
2. Estimated Delivery Windows*
| Region | Standard Shipping | Priority Shipping | Notes |
|---|---|---|---|
| USA & Canada | 3 – 5 business days | 2 – 3 business days | Ships via USPS, FedEx, or UPS |
| UK & EU | 5 – 10 business days | 3 – 6 business days | DDP routes where available |
| Australia & NZ | 7 – 12 business days | 4 – 8 business days | Remote areas may add 2 days |
| Rest of World | 10 – 20 business days | 6 – 12 business days | Some destinations show limited tracking |
*Transit times begin after production is complete and exclude weekends or public holidays.
3. Shipping Rates
All rates are displayed at checkout in your local currency.
-
Live carrier rates: calculated in real time based on weight, destination, and service level.
-
Free global shipping automatically applies when your cart total hits USD $100 / EUR €95 / ZAR R1 800 before tax.
4. Tracking & Notifications
-
A tracking link will blast into your inbox the moment your order ships.
-
Status updates hit your email at each scan.
-
No tracking yet after 7 days? Email xavlegband@gmail.com and we will investigate.
5. Split Shipments
Ordering multiple items? They may ship from different Printify facilities and arrive in separate parcels. You pay shipping only once.
6. Customs, Duties, and VAT
-
Import fees, duties, and VAT are the buyer’s responsibility unless stated at checkout.
-
Refusing to pay customs charges counts as an abandoned order and is not eligible for a refund.
7. Address Errors & Undeliverable Packages
-
Double-check your shipping address before checking out.
-
Returned parcels can be re-shipped for the actual postage cost.
-
We are not liable for delays or losses due to incorrect addresses supplied by the customer.
8. Lost or Damaged Packages
-
If tracking shows “delivered” but you never received the loot, contact us within 7 days so we can file a claim.
-
If your gear arrives crushed or mis-printed, send clear photos to xavlegband@gmail.com within 14 days and we will replace or refund.
9. Peak-Season & Force Majeure
During holidays, Black Friday, or world-ending events, production and shipping may take longer. We promise to keep you updated if timelines shift.
10. Need Help?
Fire off any questions to xavlegband@gmail.com with your order number in the subject line. Our merch goblins answer within one business day.
Rock hard, track often, and thank you for repping Xavleg™ worldwide.