Shipping policy

Shipping Policy

Xavleg merch comes from two places. Our CDs ship from our UK warehouse in Scotland, and our apparel is made to order by our print partners. Here's what to expect for each.

1. CDs

  • CDs are packed and posted from our UK warehouse in Scotland.
  • We post CD orders in regular batches, so your CD may not leave the warehouse on the day you order.
  • Standard Shipping is untracked. If you'd like a tracking number, choose Tracked Shipping at checkout.
  • The delivery estimate shown next to each shipping option at checkout is the expected transit time once your parcel has been posted.

2. Apparel

  • Our apparel is printed on demand by our print partners, so each piece is made after you order it.
  • Production time: 2 to 7 business days.
  • Once your item has been made, it ships to you. The estimated delivery time for your country is shown next to each shipping option at checkout and starts once production is complete.
  • When your apparel ships, you'll get a shipping confirmation email, with tracking where available.

3. Pre-orders and limited drops

Pre-order items and limited-edition drops ship once the run has been produced. After that, the CD or apparel timings above apply.

4. Orders with items from different partners

If your order includes items made or stored by different partners (for example a CD and a T-shirt), they ship separately and may arrive in separate parcels on different days.

5. Shipping costs

Shipping costs are calculated at checkout based on your destination, the items in your cart and the shipping option you choose. All prices are in US dollars.

6. Customs, duties and taxes

  • Import duties, taxes and customs fees charged by your country are the customer's responsibility, unless stated otherwise at checkout.
  • If a parcel is refused or abandoned because these charges weren't paid, we can't refund the order.

7. Please check your address

  • Double-check your shipping address before you complete checkout. We ship to the address you give us.
  • If you spot a mistake, email us straight away and we'll try to correct it before your order ships.
  • We can't be responsible for delays or losses caused by an incorrect or incomplete address.

8. Delays, lost or damaged parcels

Around big drops, holidays and peak season, production and shipping can take longer. If your order arrives damaged or misprinted, or hasn't arrived, see our Refund policy or email us.

9. Contact

Questions about shipping? Email xavlegband@gmail.com with your order number in the subject line.