Refund policy

Returns & Refunds

We're a small independent band, and we want every order to arrive right. If something goes wrong, here's how we fix it. Any questions, email us at xavlegband@gmail.com.

1. Misprinted, damaged or wrong items

If your order arrives misprinted, damaged, or isn't what you ordered, we'll send you a replacement or give you a refund.

  • Email xavlegband@gmail.com within 30 days of delivery.
  • Include your order number and clear photos of the problem: the whole item, a close-up of the issue and, for apparel, the size label.
  • Please don't send anything back before we reply. If we need the item back, we'll tell you how.

2. CDs

  • Damaged in transit: email us within 30 days of delivery with your order number and photos of the damage, and we'll send you a replacement.
  • Lost parcels: our standard CD post is untracked. If your CD hasn't arrived, email us with your order number. We'll look into it and sort it out with you case by case. If you'd like a tracking number, choose Tracked Shipping at checkout.

3. Change of mind

Our apparel is printed on demand, so every piece is made to order for you. Because of that, we can't accept change-of-mind returns (including ordering the wrong size) beyond what consumer law requires. Please check the size chart on the product page before you order.

If you live in the UK, the EU, or anywhere else where consumer law gives you the right to cancel an online order, you can still return an item for a change of mind:

  • Tell us by email within 14 days of delivery that you want to return it, then send it back within 14 days of telling us.
  • The item must be unworn and unwashed.
  • You pay the return postage.
  • Once the item reaches us, we'll refund the item price and anything else the law requires us to refund.

4. How to return something

  1. Email xavlegband@gmail.com first with your order number and the item you want to return.
  2. We'll reply with a return authorisation and the returns address. Returns go to our UK warehouse.
  3. Pack the item securely and keep your proof of postage until your return is complete.

Please don't post anything back without a return authorisation, because we won't be able to match it to your order.

5. Refunds

  • Refunds go back to your original payment method.
  • We issue them once your return has reached us or, where no return is needed, once we've confirmed the issue.
  • Your bank or payment provider may take some time to show the refund on your account.

6. Questions

Email xavlegband@gmail.com with your order number and we'll help you out.

This policy doesn't affect your statutory rights.